My avatar will not open
Check that the recipe has exactly eight letters, numbers, dashes, or underscores. Recovery steps cover newer themes, artwork, downloads, and private libraries.
Troubleshoot an avatar →Support
Help for every kind of wobble.
Start with the quickest route below. Private support is available by email, and reproducible product issues can also be filed in the public repository.
A representation failed
Confirm the recipe first, then inspect service readiness without including credentials or private library data in a report.
Troubleshoot artwork →Tell us what happened
Email LAB privately at contact@lab.sa. For a public, reproducible product issue, include the recipe, browser or device, expected result, accessibility impact, and what happened instead.
Email support →Open repository templates ↗
Report something sensitive
Do not publish credentials, exploit details, private labels, or library contents. Use GitHub’s private vulnerability workflow.
Report privately →